Please consider your booking carefully as we cannot be responsible for cancellations due to
anything outside of our control such as weather conditions, illness etc.
If you have any queries about your choice of workshop, please discuss them with Nicola before you book
All workshop/courses are tutored by Nicola unless stated otherwise, i.e. a visiting tutor​
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For single day workshops with Nicola:
All workshops must be paid for in full at time of booking
If you cancel a booking within 4 weeks of the workshop start date no refund or transfer will be given unless we can fill your place from a waiting list.
If you cancel a booking before 4 weeks of the workshop start date, a refund will be given less a £10 administration fee per person per workshop, or a transfer will be offered
If we cancel a workshop a full refund of monies paid or transfer will be offered
For workshops/courses of 2 days or more with Nicola:
All workshops/courses must be paid for in full at time of booking
If you cancel a booking at any time no refund or transfer will be given unless we can fill your place from a waiting list. If we can fill your place from a waiting list, your refund will be subject to a cancellation fee of £10.00 per person per workshop/course
If we cancel a workshop a full refund of monies paid or transfer will be offered
For any workshops/courses with visiting tutors:
All workshops must be paid for in full at time of booking
If you cancel a booking at any time no refund or transfer will be given under any circumstances, unless we can fill your place from a waiting list. If we can fill your place from a waiting list, your refund will be subject to a cancellation fee of £15.00 per person
If we cancel a workshop a full refund of monies paid or transfer will be given or a transfer offered
Weather conditions re: all workshop/courses
We cannot be held responsible for weather conditions that prevent you from attending any workshop/course that is running.
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Accommodation
Please note that if you book accommodation in relation to a workshop/course etc, please ensure that you are able to cancel should the need arise. Simply Stitch cannot be held responsible for any losses incurred with the booking of your accommodation in the event of a workshop cancellation
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Who is responsible for processing your Personal Data?
Simply Stitch is legally responsible for how your personal data is collected, stored and processed.
What information do we collect?
Personal data means any information capable of identifying an individual.
Your personal data would be: title, name, address, email address, contact telephone numbers.
What do we use your personal data for?
We use your personal data only for the purpose of communicating and managing your booking and for sending a Newsletter periodically to inform you about workshops, events and new stock.
How do we manage your personal data?
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage the personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.
Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially supplied and as fully explained in this Privacy Policy.
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How long do we keep personal information for?
We will only keep your personal information for as long as you wish to remain informed.
Should you no longer wish your details to be held please either contact us or use the unsubscribe link on any Newsletter that you receive
Google Analytics
We do not use Google Analytics
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Disclosures to third parties
We do not share your personal data with third parties with the exception of:
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‘Mail Chimp’ who we use for the purpose of sending emails and storing your personal data.
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Financial transactions relating to our website/services are handled by our payment services provider ‘Pay Pal’. We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
What should you do if your personal information changes?
You should email us so that we can update our records
Your rights
Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details in the section ‘How to contact us’
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Changes to this Privacy Notice
We may change/update this privacy notice from time to time in order to reflect changes in the law and/or our privacy practices. An up to date copy of our policy can be found on our web site: www.simplystitch.co.uk
How to Contact Us
If you have any questions, comments or complaints about this Privacy Policy or our use of your personal data, please contact us at:
Simply Stitch
Village Hall, School Lane
East Keswick LS17 9DA
Telephone: 07969 578289
We hope that we can resolve any issues that you have. However, you also have the right to lodge a complaint with the Information Commissioners Office who may be contacted at https://ico.org.uk/concerns or via the helpline: 0303 123 113